Most Commonly Asked Questions
Question: Why should I buy from your company?
Answer: You should buy from us because:
- Safe & secure payment
- Trusted by thousands of satisfied buyers (High Rating From Facebook)
- 30 Day Money Back Guarantee
- Hassle-Free Return Policy
- All products are at factory direct price
Question: What if I am not satisfied with your product?
Answer: Our company strives to offer the best shopping experience, including fast and hassle-free returns. If you are not satisfied with your purchase, please feel free to send us an email at email@example.com. Please provide us your order number and your reason.
Question: What should I do if I placed the wrong order or I want to cancel my order?
Answer: All orders are processed and shipped within 24 hours. If by any chance you placed the wrong order or you wish to cancel your order, please notify us within 12 hours to cancel or change your order. For faster response, please send us an email at firstname.lastname@example.org.
Question: What if I received a damaged or wrong item?
Answer: We guarantee all of our products against material and workmanship defects within 30 days of receiving your order. If a defect arises and a valid claim is received by Customer Service within 30 days, we can offer you a replacement, an exchange or full refund. We will be responsible for all shipping fees.
Refund Exclusions: Oral hygiene products, health products, earrings, undergarments, adult products, NOTE: Other exclusions may apply. Please refer to any product listing for specific details.
Question: When will my order be delivered?
Answer: Your orders are always packaged and shipped as fast as possible. Most orders are processed within 24 hours during business days and delivered to your door within 1-2 weeks.
Question: Where should I return the item and who should pay for the return shipping fee?
Answer: Products to be returned should be unopened and should be in the original packaging. We will process a store credit, a replacement or a refund once we get the item. If the item is broken, you don't need to return the item. If by any chance our shipping department shipped out the wrong item, we will be responsible for the return cost and we will create a return label for you. If there was no issue with the product, you should be responsible for the return shipping cost.
9860 NIAGARA FALLS BLVD #307
NIAGARA FALLS, NY 14304